How it works
Influx is a trusted service partner for startups and scaleups. Companies hire us to respond quickly to their customers, 24/7, with brand match and process match.
Month-to-month pricing
With omnichannel coverage and dedicated agents in a simple month to month format, we’ll help you boost your bottom line and maintain inbox zero.
Management and training included
Influx managers facilitate client-specific training, QA and reviews. We track agent success with custom reports, ensuring continuous improvement in performance.
Use your existing helpdesk
Our system connects directly to all major help desks like Zendesk, Intercom, Help Scout and Freshdesk. Our team can follow your existing processes including escalations, feedback and bug flagging.
"Our Influx team has been phenomenal. They assess all chats as they come in and make informed decisions on their own."
Emily Howman
Head of Customer Support, Biteable
Respond fast to customers
Our trained team responds quickly to every customer issue, question or complaint. We act exactly as you train us to act, helping with refunds, reorders, onboarding, and pre-sales.
Extend your current team
While many of our clients want us to be the first line of support for all inquiries, we can also provide service during coverage gaps and on demand if a team member calls in sick or over the holidays.
Flex and scale your business
Start with a small team, then expand only as you need us. We can manage just email, then quickly expand into chat, voice, social media and customer onboarding.